[ Shipping & Delivery ]

1. How long will the order take to arrive? 

For in-stock products : Your receiving time will contain 7~10 days of order processing time plus the shipping time.

Please note that the shipping date might vary based on some physical reasons.

If your order is delayed due to external factors, you will receive a shipping delay notification via email with the latest status of your order.

:)

We will make every effort to deliver your package on time. 

However, delays may occur due to invalid addresses, customs clearance issues, public holidays, peak seasons, etc.

Your patience is highly appreciated.

2. How do I track my order?

You will receive a shipping notification email containing the tracking link as soon as your order has been shipped.

[ Order Issue ]

1. What should I do if I receive the wrong item that I didn't order?

Please contact us ASAP. Email us with your order number, information regarding the problem, and provide pictures if there is any damage and/or quality issues.

2. How can I write a review?

Please leave your review after confirming delivery in your order detail and write a review.

https://en.skincure.co.kr/Board/list/board_name/review1

[ Product & Stock ]

1. How do I know if an item is in stock?

If it's out of stock, you can check the status of products displayed on our webpage : "sold out"

2. Where is the product manufactured?

Our products are manufactured in South Korea.

We're happy to say that we have our own factories in Osan city and Jeju Island in Korea.

The headquarters also has superior researchers and laboratory. 

We have various certifications that proved from international institutions such as ISO 22716, ISO 9001, ISO 14001 and COSMOS certifications. 

Why don't you try our products for your precious skin health?

[ Other Inquires ]

1. How can I register an account?

You can register an account on the login page by clicking "REGISTER" 

https://en.skincure.co.kr/Member/Join/register

2. How do I reset password?

If you have forgotten your password, please follow the instructions below to reset your password on our website.